Why is There an X on a Student’s User Profile?

If you see an X on a student’s user profile (Fig. 1), you need to trigger a sync with your Teacher Portal. Click on the top-left button (Fig. 2) until you arrive at the User Page (Fig. 3). This action will sync the device with the portal.

If the X is still there, try restarting the app. CLICK HERE for instructions.

If the X remains, and/or you notice a discrepancy between your student’s progress on the device and your Teacher Portal, please contact us immediately @ support@capitlearning.com.

Fig. 1

Fig. 1

Fig. 2

Fig. 2

Fig. 3

Fig. 3

G-JSPR9NQLTP