CAPIT Tech-Check

Thank you for contacting CAPIT. We apologize for any inconvenience and will do our best to solve any technical issues you might be experiencing.

Below are some simple troubleshooting techniques that may resolve your issue or, at the very least, provide us with necessary technical information regarding the CAPIT account.

• Restart the CAPIT program (i.e., close your browser and reopen it; close out the CAPIT app on an iPad and reopen it);

• Double-check the student’s login credentials;

• Log out of CAPIT, and then log back in;

• If you are using a computer or Chromebook, ensure that you are using a Chrome browser;

• Attempt to log in using another device;

• Check the device's internet connection by opening another internet-dependant program (i.e., YouTube);

• Ensure your chrome browser is up to date;

• Delete your browser cookies;

• If you are using the CAPIT iPad App, ensure it’s the latest version (https://apps.apple.com/us/app/capit-reading/id966853325);

• Delete and re-download the CAPIT app;

• Confirm that your device is compatible with CAPIT (CLICK HERE);

• Check if your device’s memory is full of videos and pictures;

If none of these actions solved your problem, please reach out to support@capitlearning.com, and someone will be in touch with you shortly.

Thank you for your help!